Last nights Intercom On Product event in Dublins Mansion House will live on for some time to come.
The famous Round Room was once again host to Irish revolutionaries. The difference now is that these revolutionaries are making a global impact.
As Intercom enters a new phase of growth last nights gig was a timely reminder of whats made them great.
The stars of last night were Intercoms team. Intercommie after commie after commie revealed how theyve built Intercom and why.
Listening to those commies last night was a humbling experience. People like Darragh Curran, Shellie Fitzpatrick , Gavin Joyce and Eugene Kenny dont want to be noticed. Theyre like great film makers. They dont want you to be aware of their craft.
As they pulled back the curtain to reveal their methods I was awestruck. Not only by their attention to detail but by their speed. They are so ready to scale its unbelievable. Intercom have an incredible structure in place built around bullet-proof core values.
Intercoms Director Of Ops, Rich Archbold reclaimed a word last night. He snatched it back from the land of fluff and re-inserted it into our lexicon. He achieved this after he used emoticons to explain how Intercom functions .
There was only word to summarise Intercoms process. As he used it with a smile it was like welcoming an old friend back into the fold. Synergy he said. This great term has been mis-used for too long by the un-deserving.
Welcome back Synergy.
Mike Stewart, an engineer at Intercom, unveiled their new video messaging feature. The simplicity of what theyve created is why it will spread like wildfire. I expect Facebook to have integrated this within a year. To record a video message you press the space bar. To stop recording and send the message you depress the space bar. Beautiful. Genius. Amazing. I love it.
Intercom have just made video easier than text. That is revolutionary and will eat the web. Cant wait to try it and to see how people use it. This is the bomb. Watch it spread.
What was humbling was when Mike explained how they made video this simple. Intercom work really hard to deliver a seamless experience. Every browser has specific quirks and teams of engineers toil to make sure we dont notice.
Intercoms long term thinking was highlighted by Emmet Connolly and Paul Adams. Their presentation revolved around the concept of messaging as a platform. They outlined a future where messaging is the layer by which we access services.
The implication was that its possible to use Intercom to build these services. Intercom can be that enabling layer. How we access what we need will continue to be simplified. Intercom are perfectly positioned to be a massive part of these changes.
I had so many questions answered last night and learnt so much about what makes an amazing team. Intercom also offered tantalising glimpses of how they will evolve. An exhilarating evening.
Paul Watson (@paulmwatson) September 9, 2015